The Longhorn Of Companies Pty Ltd is committed to providing quality services to you. This policy outlines to you, our clients and prospective clients, our ongoing obligations in respect to how we manage your personal information.

We have adopted the Australian Privacy Principals (APP’s) contained in the Privacy Act 1988 (Cth – The Privacy Act). The APP’s govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the APP’s may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

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What is Personal Information and why do we collect it?

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Personal Information is information relating to an individual which personally identifies an individual

or makes the person’s identity reasonably apparent. Examples of Personal Information we collect

include: names, addresses, email addresses, and phone numbers.

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telephone, by email, via our website LonghornDesigns.com.au, from yours and your affiliates’

This Personal Information is obtained in many ways including interviews, correspondence, by

websites, from media and publications, from other publicly available sources and from 3 rd parties.

We don’t guarantee website links or policy of authorised 3 rd parties.

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Sensitive Information

We collect your Personal Information for the primary purpose of providing our services to you,

providing information to you in relation to these services, and for marketing our services to you. We

may use your Personal Information for secondary purposes closely related to the primary purpose, in

circumstances where you would reasonably expect such use or disclosure.

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You may unsubscribe from our marketing lists at any time by contacting us in writing or following the

instructions provided in the marketing material.

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When we collect Personal Information we will, where appropriate and where possible, explain to

you why we are collecting the information and how we plan to use it.

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Sensitive Information is defined in the Privacy Act to include information or opinion about such

things as individual’s racial or ethnic origin, political opinions, membership of a political association,

religious or philosophical beliefs, membership of a trade union or other professional body, criminal

record or health information.

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While we don’t normally have any need to collect Sensitive Information from you, we will only do so,

use or disclose:

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 For the primary purpose for which it was obtained

 For a secondary purpose that is directly related to the primary purpose

 With your consent, or where required or authorised by law.

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Third Parties

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Where reasonable and practical to do so, we will collect your Personal Information only from you.

However, in some circumstances, we may be provided with information by third parties. Third

parties include Social Media platforms and paid subscription marketing and contacts list providers.

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Cookies and Website Browsing

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We do not require that visitors to our site provide us with Personal Information and you may visit

our site anonymously. In this case, we do not collect Personal Information when you visit our site

unless you choose to provide it to us through the “start your journey” form.

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Our websites use cookies to collect information and improve your experience. Some of these cookies

are from third-party services, which help us understand how you interact with our site and support

our marketing campaign analysis. There is no Personal Information collected within this information.

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You can manage your cookie preferences by adjusting the settings in your browser. Most browsers

allow you to refuse cookies or to receive an alert when a cookie is being sent.

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Disclosure of Personal Information

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Your personal Information may be disclosed in a number of circumstances including the following:

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 Our affiliated companies in Australia;

 Third Parties where you consent to the use or disclosure; and

 Where required by law.

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Security of Personal Information

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Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and

from unauthorised access, modification or disclosure.

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When your Personal Information is no longer needed for the purpose for which it was obtained, we

will take reasonable steps to destroy or permanently de-identify your Personal Information.

However, most Personal Information is or will be stored in client files which will be kept by us for a

minimum of 7 years.

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Access to your Personal Information

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You may access the Personal Information we hold about you and to update and/or correct it, subject

to certain exceptions. If you wish to access your personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before

releasing the requested information.

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Maintaining the Quality of your Personal Information

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It is important to us that your Personal Information is up to date. We will take reasonable steps to

make sure that your personal Information is accurate, complete and up-to date. If you find that the

information we have is not up to date or is inaccurate, please advise us as soon as practical so we

can update our records and ensure we can continue to provide quality services to you.

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Policy Updates

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This policy may change from time to time and is available on our website.

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Raising a Concern or Complaint

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If you have any concerns about the use of your personal information please contact us at:

[email protected] or on 1300 714 759.

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We will generally ask for your concern or complaint to be put in writing and we will endeavour to

provide a reply within 30 days.